# Progressive Direct Insurance Company: insurance complaint (policyholder service), opened 2026-05-11

**Score:** 45/100

| Field | Value |
|---|---|
| Insurer | Progressive Direct Insurance Company |
| Opened | 2026-05-11 |
| Closed | 2026-06-10 |
| Line | Other or not stated |
| Coverage | Watercraft |
| Reasons | PolicyHolder Service: Policy Service Delay |
| Outcome | Company position upheld |
| Insurer complaints in 180 days | 134 |

## Why this score
- 134 complaints in 180 days: a pattern.

Source: Connecticut Insurance Department complaints, resolutions, status and recoveries (data.ct.gov) (https://data.ct.gov/d/t64r-mt64). Last refreshed: 2026-11-04T06:10:37.025Z.
From Connecticut Insurance Department complaint data. A complaint is a consumer's allegation, not a finding against the insurer; many are closed with the company's position upheld, and counts track market share as well as service. No complainant is identified. Verify with the Connecticut Insurance Department.