# Progressive Direct Insurance Company: auto complaint (policyholder service), opened 2026-06-03

**Score:** 80/100

| Field | Value |
|---|---|
| Insurer | Progressive Direct Insurance Company |
| Opened | 2026-06-03 |
| Closed | 2026-07-20 |
| Line | Auto |
| Coverage | Individual Private Passenger |
| Reasons | PolicyHolder Service: Premium/Notice; Claim Handling: Claim Procedure |
| Outcome | Resolved for the consumer |
| Recovered | $1,457 |
| Insurer complaints in 180 days | 134 |

## Why this score
- 134 complaints in 180 days: a pattern.
- Resolved in the consumer's favor.
- $1,457 recovered.

Source: Connecticut Insurance Department complaints, resolutions, status and recoveries (data.ct.gov) (https://data.ct.gov/d/t64r-mt64). Last refreshed: 2026-11-04T06:10:37.025Z.
From Connecticut Insurance Department complaint data. A complaint is a consumer's allegation, not a finding against the insurer; many are closed with the company's position upheld, and counts track market share as well as service. No complainant is identified. Verify with the Connecticut Insurance Department.