# USAA Casualty Insurance Company: auto complaint (claim handling), opened 2026-05-07

**Score:** 70/100

| Field | Value |
|---|---|
| Insurer | USAA Casualty Insurance Company |
| Opened | 2026-05-07 |
| Closed | 2026-07-01 |
| Line | Auto |
| Coverage | Individual Private Passenger - Liability |
| Reasons | Claim Handling: Unsatisfactory Settlement/Offer; Claim Handling: Loss of Use |
| Outcome | Resolved for the consumer |
| Recovered | $2,420 |
| Insurer complaints in 180 days | 22 |

## Why this score
- 22 complaints in 180 days.
- Resolved in the consumer's favor.
- $2,420 recovered.

Source: Connecticut Insurance Department complaints, resolutions, status and recoveries (data.ct.gov) (https://data.ct.gov/d/t64r-mt64). Last refreshed: 2026-11-04T06:10:37.025Z.
From Connecticut Insurance Department complaint data. A complaint is a consumer's allegation, not a finding against the insurer; many are closed with the company's position upheld, and counts track market share as well as service. No complainant is identified. Verify with the Connecticut Insurance Department.