# Empire Holdings LLC: DCWP consumer complaint (unsanitary conditions) resolved 2026-08-19: Credit Card Refund and/or Contract Cancelled, $358 to the consumer

**Score:** 60/100

| Field | Value |
|---|---|
| Business | Empire Holdings LLC |
| Business category | Hotel |
| Complaint type | Unsanitary conditions |
| Result | Credit Card Refund and/or Contract Cancelled - CRC |
| Refund | $358 |
| Borough | Manhattan |
| Complaint received | 2026-05-20 |
| Resolved | 2026-08-19 |
| DCWP business ID | BA-1742903-2025 |

## Why this score
- Consumer received a refund, credit or cancellation.
- Money returned to the consumer.

Source: NYC Department of Consumer and Worker Protection (DCWP) Consumer Complaints (data.cityofnewyork.us) (https://data.cityofnewyork.us/d/nre2-6m2s). Last refreshed: 2026-11-04T21:56:57.026Z.
From NYC DCWP consumer complaint data. A complaint is a consumer's allegation; its result records how DCWP closed it and is not a finding of fault, a violation or a penalty unless it says so, and a refund may be a goodwill resolution. Only businesses with a legal-entity name are included; complaints alleging harassment or sales to minors are excluded. Verify with DCWP.