# Point Hotel LLC: DCWP consumer complaint (exchange/refund/return; unclean room) resolved 2026-08-24: No Business Response

**Score:** 20/100

| Field | Value |
|---|---|
| Business | Point Hotel LLC |
| Business category | Hotel |
| Complaint type | Exchange/Refund/Return; Unclean Room |
| Result | No Business Response - NVR |
| Borough | Manhattan |
| Complaint received | 2026-05-25 |
| Resolved | 2026-08-24 |
| DCWP business ID | BA-1748355-2025 |

## Why this score


Source: NYC Department of Consumer and Worker Protection (DCWP) Consumer Complaints (data.cityofnewyork.us) (https://data.cityofnewyork.us/d/nre2-6m2s). Last refreshed: 2026-10-28T20:51:11.029Z.
From NYC DCWP consumer complaint data. A complaint is a consumer's allegation; its result records how DCWP closed it and is not a finding of fault, a violation or a penalty unless it says so, and a refund may be a goodwill resolution. Only businesses with a legal-entity name are included; complaints alleging harassment or sales to minors are excluded. Verify with DCWP.