[Research](/research) / NycConsumerComplaintPulse

# Resolved NYC DCWP Consumer Complaints Against Companies: 2026 statistics from 3,014 public records

**The most common business category is Towing, auto dealers, garages and car washes: 869 of 3,014 records (28.8%) (as of 2026-10-28; source: NYC Department of Consumer and Worker Protection (DCWP) Consumer Complaints (data.cityofnewyork.us)).**

Data as of 2026-10-28 · Compiled by Zalwin from NYC Department of Consumer and Worker Protection (DCWP) Consumer Complaints (data.cityofnewyork.us) Copy citation

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## Key findings

- Zalwin's NycConsumerComplaintPulse dataset holds 3,014 NycConsumerComplaintPulse records dated 2026-05-01 to 2026-08-27 (as of 2026-10-28; source: NYC Department of Consumer and Worker Protection (DCWP) Consumer Complaints (data.cityofnewyork.us)). [#](#finding-1)
- The most common business category is Towing, auto dealers, garages and car washes: 869 of 3,014 records (28.8%) (as of 2026-10-28; source: NYC Department of Consumer and Worker Protection (DCWP) Consumer Complaints (data.cityofnewyork.us)). [#](#finding-2)
- Across 96 records with a stated amount, the total is 76,740 and the median is 150; the largest is 13,094 (Dbe Ltd.) (as of 2026-10-28; source: NYC Department of Consumer and Worker Protection (DCWP) Consumer Complaints (data.cityofnewyork.us)). [#](#finding-3)
- The top 10% of records by amount (10 of 96) account for 63.9% of the total (as of 2026-10-28; source: NYC Department of Consumer and Worker Protection (DCWP) Consumer Complaints (data.cityofnewyork.us)). [#](#finding-4)

## NycConsumerComplaintPulse records by business category

| Group | Records | Share |
|---|---|---|
| Towing, auto dealers, garages and car washes | 869 | 28.8% |
| Other businesses | 675 | 22.4% |
| Restaurants, grocery and food delivery | 482 | 16.0% |
| Retail stores | 301 | 10.0% |
| Real estate, landlords and storage | 207 | 6.9% |
| Home improvement contractors | 204 | 6.8% |
| Personal and financial services | 201 | 6.7% |
| Hotels | 75 | 2.5% |

## Methodology and data provenance

- Sample: 3,014 public records dated 2026-05-01 to 2026-08-27; illustrative samples excluded.

- Source: NYC Department of Consumer and Worker Protection (DCWP) Consumer Complaints (data.cityofnewyork.us). Refreshed automatically about every 168 hours; figures above are as of 2026-10-28.

- Shares are of all records in the dataset; totals and medians use only records with a stated amount.

- Organization-level data only. Informational; verify individual records at the official source.

### Cite this study

Zalwin Research, "NycConsumerComplaintPulse statistics" (data as of 2026-10-28), https://zalwin.com/research/nycconsumercomplaintpulse

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